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FRAGEN & ANTWORTEN 

Die Vorbereitung vor dem Besuch:
Um DARK MATTER zu Besuchen, gilt es einige Punkte zu beachten. Die allgemeine Hausordnung findest du hier.
Im Folgenden einige Tipps sowie Antworten zu den häufig gestellten Fragen.

B-Tickets
  • TICKET PRICE
    The regular ONLINE ticket costs: 18.00 EUR - Wednesday, Thursday & Friday 20.00 EUR - Saturday, Sunday & Holidays Thursday is pupil and student day. An ONLINE ticket for students costs 14.00 EUR (only available on Thursdays). The number of tickets that are available each day is currently limited. One valid ticket is required per person. Younger children must be accompanied by an adult. Please check our ticket shop. Please book tickets ONLINE. Tickets on site will only be sold in exceptional cases. The price is 22.00 EUR and availability cannot be guaranteed.
  • FOR HOW LONG IS MY TICKET VALID?
    We have put a lot of thought and planning into this so that you can enjoy your stay in peace and not have too many people on the premises at once. To avoid long waiting times at the entrance, the day at DARK MATTER is divided into timeslots. The tour through the rooms with 7 installations takes about 1-2 hours. Re-entry is not possible.
  • WHEN SHOULD I ARRIVE ON SITE?
    Owing to safety and hygiene regulations, we kindly ask you to arrive 10 minutes before your booked slot.
  • WHAT HAPPENS IF I ARRIVE TOO LATE?
    Late entry after your booked slot is not possible. In this case, your ticket will be invalidated. We cannot offer a refund or rebooking. This also applies if you do not come at all on the day for which you have purchased a ticket.
  • CAN MORE THAN ONE PERSON ENTER WITH MY TICKET?
    Each visitor needs to bring their own ticket. In this way, we can ensure that your experience is not disrupted by too many people being on-site at any one time, and that safety regulations may be observed without difficulty.
  • CAN I TRANSFER MY TICKET TO SOMEONE ELSE?
    Yes. The tickets are not personalized.
  • CAN I BUY MULTIPLE TICKETS?
    You can choose the amount of tickets you would like to buy per slot in the ticket portal. Apart from the current Corona regulations, there are no restrictions on the number of tickets in the booking process. Important: If only "1" is displayed in your booking, this is the last available ticket for this time slot.
  • CAN I CHANGE THE ENTRY DATE OF MY TICKET?
    Tickets are issued by an automatic system and cannot be exchanged for technical reasons.
  • DO I NEED TO PRINT OUT MY TICKET?
    We ask all visitors to save the resources of our environment and to avoid using paper print-outs. You can gain entry by showing the ticket on your mobile.
  • WHAT COUNTS AS PROOF OF ELIGIBILITY FOR A STUDENT TICKET?
    Thursday is pupil and student day. Student tickets are only offered to this group of visitors. - A school or university ID card that is properly dated and confirms that one is pursuing a full-time course of study - A current dated letter on university or school letterhead with an official stamp confirming full-time student status - For international students - Certified translations of the above documents or ISIC card.
  • IS MY TICKET VALID FOR ALL AREAS OF THE EXHIBITION?
    Your ticket gives access to all exhibition halls on site.
  • ALL TICKETS FOR A PARTICULAR DATE ARE SOLD OUT ONLINE. IS THERE ANY OTHER WAY TO BUY ONE?
    If a time slot is no longer available via the ticket system, we have reached the maximum capacity for the respective period.
  • CAN I RETURN MY TICKET AND GET A REFUND?
    Unfortunately, we cannot refund or return online tickets. However, under certain circumstances, your ticket may be transferred to another person. Please contact our customer service directly at tickets@darkmatter.berlin.
  • CAN I RESERVE A TICKET AND PICK IT UP AT THE ENTRANCE? IS THERE A GUEST LIST?
    Your ticket must be booked in advance and you must bring it with you to the exhibition. Unfortunately, we are not able to make reservations or keep a guest list. Anyone who has forgotten their ticket will not be allowed onto the exhibition site.
  • WHEN CAN I VISIT DARK MATTER?
    The exhibition is open on Wednesdays and Thursdays from 2pm to 10pm; Fridays from noon to 11pm; Saturdays from 11am to 11pm; and Sundays from 11am to 10pm. Last admission is 45 minutes before closing time. Tickets are booked for one specific time slot. If you leave the last exhibition hall, you are not allowed back in.
  • ARE THERE LOCKERS?
    There is limited locker availability in the entrance area for smaller bags. Unfortunately, we cannot store larger items of luggage such as suitcases.
  • HOW WARM IS THE VENUE?
    The exhibition rooms are maintained at a low temperature, so outdoor clothing is suitable attire for visitors. When visiting the museum, we suggest you wear comfortable clothes and flat shoes.
  • DRESSCODE?
    If you come dressed completely in black, and say the code word: BLACK IS BEAUTIFUL, you will receive a small gift at the entrance ;-)
  • CAN I BRING ANIMALS TO THE EXHIBITION?
    Please leave your dogs, cats, guinea pigs, goldfish and other pets at home. Animals are strictly forbidden on site.
  • CAN I TAKE MY LUGGAGE THROUGH THE EXHIBITION?
    For reasons of safety and space, it is not permitted to bring large objects such as suitcases or prams into the exhibition area. Prams can be left in the bicycle racks. Smaller bags can be left in the lockers in the entrance area. It is important to note that any object that, in the opinion of the attendant, could be considered dangerous to other visitors will not be permitted in the exhibition area.
  • IS THERE A LOST-PROPERTY OFFICE?
    If you have lost or found an item of property, please contact our service staff, preferably directly at the entrance, and our DARK MATTER team will be happy to help you. Please do not leave any bags or objects lying around, as they could constitute a tripping hazard.

TICKETS

  • TICKET PRICE
    The regular ONLINE ticket costs: 18.00 EUR - Wednesday, Thursday & Friday 20.00 EUR - Saturday, Sunday & Holidays Thursday is pupil and student day. An ONLINE ticket for students costs 14.00 EUR (only available on Thursdays). The number of tickets that are available each day is currently limited. One valid ticket is required per person. Younger children must be accompanied by an adult. Please check our ticket shop. Please book tickets ONLINE. Tickets on site will only be sold in exceptional cases. The price is 22.00 EUR and availability cannot be guaranteed.
  • FOR HOW LONG IS MY TICKET VALID?
    We have put a lot of thought and planning into this so that you can enjoy your stay in peace and not have too many people on the premises at once. To avoid long waiting times at the entrance, the day at DARK MATTER is divided into timeslots. The tour through the rooms with 7 installations takes about 1-2 hours. Re-entry is not possible.
  • WHEN SHOULD I ARRIVE ON SITE?
    Owing to safety and hygiene regulations, we kindly ask you to arrive 10 minutes before your booked slot.
  • WHAT HAPPENS IF I ARRIVE TOO LATE?
    Late entry after your booked slot is not possible. In this case, your ticket will be invalidated. We cannot offer a refund or rebooking. This also applies if you do not come at all on the day for which you have purchased a ticket.
  • CAN MORE THAN ONE PERSON ENTER WITH MY TICKET?
    Each visitor needs to bring their own ticket. In this way, we can ensure that your experience is not disrupted by too many people being on-site at any one time, and that safety regulations may be observed without difficulty.
  • CAN I TRANSFER MY TICKET TO SOMEONE ELSE?
    Yes. The tickets are not personalized.
  • CAN I BUY MULTIPLE TICKETS?
    You can choose the amount of tickets you would like to buy per slot in the ticket portal. Apart from the current Corona regulations, there are no restrictions on the number of tickets in the booking process. Important: If only "1" is displayed in your booking, this is the last available ticket for this time slot.
  • CAN I CHANGE THE ENTRY DATE OF MY TICKET?
    Tickets are issued by an automatic system and cannot be exchanged for technical reasons.
  • DO I NEED TO PRINT OUT MY TICKET?
    We ask all visitors to save the resources of our environment and to avoid using paper print-outs. You can gain entry by showing the ticket on your mobile.
  • WHAT COUNTS AS PROOF OF ELIGIBILITY FOR A STUDENT TICKET?
    Thursday is pupil and student day. Student tickets are only offered to this group of visitors. - A school or university ID card that is properly dated and confirms that one is pursuing a full-time course of study - A current dated letter on university or school letterhead with an official stamp confirming full-time student status - For international students - Certified translations of the above documents or ISIC card.
  • IS MY TICKET VALID FOR ALL AREAS OF THE EXHIBITION?
    Your ticket gives access to all exhibition halls on site.
  • ALL TICKETS FOR A PARTICULAR DATE ARE SOLD OUT ONLINE. IS THERE ANY OTHER WAY TO BUY ONE?
    If a time slot is no longer available via the ticket system, we have reached the maximum capacity for the respective period.
  • CAN I RETURN MY TICKET AND GET A REFUND?
    Unfortunately, we cannot refund or return online tickets. However, under certain circumstances, your ticket may be transferred to another person. Please contact our customer service directly at tickets@darkmatter.berlin.
  • CAN I RESERVE A TICKET AND PICK IT UP AT THE ENTRANCE? IS THERE A GUEST LIST?
    Your ticket must be booked in advance and you must bring it with you to the exhibition. Unfortunately, we are not able to make reservations or keep a guest list. Anyone who has forgotten their ticket will not be allowed onto the exhibition site.
  • WHEN CAN I VISIT DARK MATTER?
    The exhibition is open on Wednesdays and Thursdays from 2pm to 10pm; Fridays from noon to 11pm; Saturdays from 11am to 11pm; and Sundays from 11am to 10pm. Last admission is 45 minutes before closing time. Tickets are booked for one specific time slot. If you leave the last exhibition hall, you are not allowed back in.
  • ARE THERE LOCKERS?
    There is limited locker availability in the entrance area for smaller bags. Unfortunately, we cannot store larger items of luggage such as suitcases.
  • HOW WARM IS THE VENUE?
    The exhibition rooms are maintained at a low temperature, so outdoor clothing is suitable attire for visitors. When visiting the museum, we suggest you wear comfortable clothes and flat shoes.
  • DRESSCODE?
    If you come dressed completely in black, and say the code word: BLACK IS BEAUTIFUL, you will receive a small gift at the entrance ;-)
  • CAN I BRING ANIMALS TO THE EXHIBITION?
    Please leave your dogs, cats, guinea pigs, goldfish and other pets at home. Animals are strictly forbidden on site.
  • CAN I TAKE MY LUGGAGE THROUGH THE EXHIBITION?
    For reasons of safety and space, it is not permitted to bring large objects such as suitcases or prams into the exhibition area. Prams can be left in the bicycle racks. Smaller bags can be left in the lockers in the entrance area. It is important to note that any object that, in the opinion of the attendant, could be considered dangerous to other visitors will not be permitted in the exhibition area.
  • IS THERE A LOST-PROPERTY OFFICE?
    If you have lost or found an item of property, please contact our service staff, preferably directly at the entrance, and our DARK MATTER team will be happy to help you. Please do not leave any bags or objects lying around, as they could constitute a tripping hazard.

ANFAHRT

B-ANFAHRT
  • TICKET PRICE
    The regular ONLINE ticket costs: 18.00 EUR - Wednesday, Thursday & Friday 20.00 EUR - Saturday, Sunday & Holidays Thursday is pupil and student day. An ONLINE ticket for students costs 14.00 EUR (only available on Thursdays). The number of tickets that are available each day is currently limited. One valid ticket is required per person. Younger children must be accompanied by an adult. Please check our ticket shop. Please book tickets ONLINE. Tickets on site will only be sold in exceptional cases. The price is 22.00 EUR and availability cannot be guaranteed.
  • FOR HOW LONG IS MY TICKET VALID?
    We have put a lot of thought and planning into this so that you can enjoy your stay in peace and not have too many people on the premises at once. To avoid long waiting times at the entrance, the day at DARK MATTER is divided into timeslots. The tour through the rooms with 7 installations takes about 1-2 hours. Re-entry is not possible.
  • WHEN SHOULD I ARRIVE ON SITE?
    Owing to safety and hygiene regulations, we kindly ask you to arrive 10 minutes before your booked slot.
  • WHAT HAPPENS IF I ARRIVE TOO LATE?
    Late entry after your booked slot is not possible. In this case, your ticket will be invalidated. We cannot offer a refund or rebooking. This also applies if you do not come at all on the day for which you have purchased a ticket.
  • CAN MORE THAN ONE PERSON ENTER WITH MY TICKET?
    Each visitor needs to bring their own ticket. In this way, we can ensure that your experience is not disrupted by too many people being on-site at any one time, and that safety regulations may be observed without difficulty.
  • CAN I TRANSFER MY TICKET TO SOMEONE ELSE?
    Yes. The tickets are not personalized.
  • CAN I BUY MULTIPLE TICKETS?
    You can choose the amount of tickets you would like to buy per slot in the ticket portal. Apart from the current Corona regulations, there are no restrictions on the number of tickets in the booking process. Important: If only "1" is displayed in your booking, this is the last available ticket for this time slot.
  • CAN I CHANGE THE ENTRY DATE OF MY TICKET?
    Tickets are issued by an automatic system and cannot be exchanged for technical reasons.
  • DO I NEED TO PRINT OUT MY TICKET?
    We ask all visitors to save the resources of our environment and to avoid using paper print-outs. You can gain entry by showing the ticket on your mobile.
  • WHAT COUNTS AS PROOF OF ELIGIBILITY FOR A STUDENT TICKET?
    Thursday is pupil and student day. Student tickets are only offered to this group of visitors. - A school or university ID card that is properly dated and confirms that one is pursuing a full-time course of study - A current dated letter on university or school letterhead with an official stamp confirming full-time student status - For international students - Certified translations of the above documents or ISIC card.
  • IS MY TICKET VALID FOR ALL AREAS OF THE EXHIBITION?
    Your ticket gives access to all exhibition halls on site.
  • ALL TICKETS FOR A PARTICULAR DATE ARE SOLD OUT ONLINE. IS THERE ANY OTHER WAY TO BUY ONE?
    If a time slot is no longer available via the ticket system, we have reached the maximum capacity for the respective period.
  • CAN I RETURN MY TICKET AND GET A REFUND?
    Unfortunately, we cannot refund or return online tickets. However, under certain circumstances, your ticket may be transferred to another person. Please contact our customer service directly at tickets@darkmatter.berlin.
  • CAN I RESERVE A TICKET AND PICK IT UP AT THE ENTRANCE? IS THERE A GUEST LIST?
    Your ticket must be booked in advance and you must bring it with you to the exhibition. Unfortunately, we are not able to make reservations or keep a guest list. Anyone who has forgotten their ticket will not be allowed onto the exhibition site.
  • WHEN CAN I VISIT DARK MATTER?
    The exhibition is open on Wednesdays and Thursdays from 2pm to 10pm; Fridays from noon to 11pm; Saturdays from 11am to 11pm; and Sundays from 11am to 10pm. Last admission is 45 minutes before closing time. Tickets are booked for one specific time slot. If you leave the last exhibition hall, you are not allowed back in.
  • ARE THERE LOCKERS?
    There is limited locker availability in the entrance area for smaller bags. Unfortunately, we cannot store larger items of luggage such as suitcases.
  • HOW WARM IS THE VENUE?
    The exhibition rooms are maintained at a low temperature, so outdoor clothing is suitable attire for visitors. When visiting the museum, we suggest you wear comfortable clothes and flat shoes.
  • DRESSCODE?
    If you come dressed completely in black, and say the code word: BLACK IS BEAUTIFUL, you will receive a small gift at the entrance ;-)
  • CAN I BRING ANIMALS TO THE EXHIBITION?
    Please leave your dogs, cats, guinea pigs, goldfish and other pets at home. Animals are strictly forbidden on site.
  • CAN I TAKE MY LUGGAGE THROUGH THE EXHIBITION?
    For reasons of safety and space, it is not permitted to bring large objects such as suitcases or prams into the exhibition area. Prams can be left in the bicycle racks. Smaller bags can be left in the lockers in the entrance area. It is important to note that any object that, in the opinion of the attendant, could be considered dangerous to other visitors will not be permitted in the exhibition area.
  • IS THERE A LOST-PROPERTY OFFICE?
    If you have lost or found an item of property, please contact our service staff, preferably directly at the entrance, and our DARK MATTER team will be happy to help you. Please do not leave any bags or objects lying around, as they could constitute a tripping hazard.

KINDER

B-KINDER
  • TICKET PRICE
    The regular ONLINE ticket costs: 18.00 EUR - Wednesday, Thursday & Friday 20.00 EUR - Saturday, Sunday & Holidays Thursday is pupil and student day. An ONLINE ticket for students costs 14.00 EUR (only available on Thursdays). The number of tickets that are available each day is currently limited. One valid ticket is required per person. Younger children must be accompanied by an adult. Please check our ticket shop. Please book tickets ONLINE. Tickets on site will only be sold in exceptional cases. The price is 22.00 EUR and availability cannot be guaranteed.
  • FOR HOW LONG IS MY TICKET VALID?
    We have put a lot of thought and planning into this so that you can enjoy your stay in peace and not have too many people on the premises at once. To avoid long waiting times at the entrance, the day at DARK MATTER is divided into timeslots. The tour through the rooms with 7 installations takes about 1-2 hours. Re-entry is not possible.
  • WHEN SHOULD I ARRIVE ON SITE?
    Owing to safety and hygiene regulations, we kindly ask you to arrive 10 minutes before your booked slot.
  • WHAT HAPPENS IF I ARRIVE TOO LATE?
    Late entry after your booked slot is not possible. In this case, your ticket will be invalidated. We cannot offer a refund or rebooking. This also applies if you do not come at all on the day for which you have purchased a ticket.
  • CAN MORE THAN ONE PERSON ENTER WITH MY TICKET?
    Each visitor needs to bring their own ticket. In this way, we can ensure that your experience is not disrupted by too many people being on-site at any one time, and that safety regulations may be observed without difficulty.
  • CAN I TRANSFER MY TICKET TO SOMEONE ELSE?
    Yes. The tickets are not personalized.
  • CAN I BUY MULTIPLE TICKETS?
    You can choose the amount of tickets you would like to buy per slot in the ticket portal. Apart from the current Corona regulations, there are no restrictions on the number of tickets in the booking process. Important: If only "1" is displayed in your booking, this is the last available ticket for this time slot.
  • CAN I CHANGE THE ENTRY DATE OF MY TICKET?
    Tickets are issued by an automatic system and cannot be exchanged for technical reasons.
  • DO I NEED TO PRINT OUT MY TICKET?
    We ask all visitors to save the resources of our environment and to avoid using paper print-outs. You can gain entry by showing the ticket on your mobile.
  • WHAT COUNTS AS PROOF OF ELIGIBILITY FOR A STUDENT TICKET?
    Thursday is pupil and student day. Student tickets are only offered to this group of visitors. - A school or university ID card that is properly dated and confirms that one is pursuing a full-time course of study - A current dated letter on university or school letterhead with an official stamp confirming full-time student status - For international students - Certified translations of the above documents or ISIC card.
  • IS MY TICKET VALID FOR ALL AREAS OF THE EXHIBITION?
    Your ticket gives access to all exhibition halls on site.
  • ALL TICKETS FOR A PARTICULAR DATE ARE SOLD OUT ONLINE. IS THERE ANY OTHER WAY TO BUY ONE?
    If a time slot is no longer available via the ticket system, we have reached the maximum capacity for the respective period.
  • CAN I RETURN MY TICKET AND GET A REFUND?
    Unfortunately, we cannot refund or return online tickets. However, under certain circumstances, your ticket may be transferred to another person. Please contact our customer service directly at tickets@darkmatter.berlin.
  • CAN I RESERVE A TICKET AND PICK IT UP AT THE ENTRANCE? IS THERE A GUEST LIST?
    Your ticket must be booked in advance and you must bring it with you to the exhibition. Unfortunately, we are not able to make reservations or keep a guest list. Anyone who has forgotten their ticket will not be allowed onto the exhibition site.
  • WHEN CAN I VISIT DARK MATTER?
    The exhibition is open on Wednesdays and Thursdays from 2pm to 10pm; Fridays from noon to 11pm; Saturdays from 11am to 11pm; and Sundays from 11am to 10pm. Last admission is 45 minutes before closing time. Tickets are booked for one specific time slot. If you leave the last exhibition hall, you are not allowed back in.
  • ARE THERE LOCKERS?
    There is limited locker availability in the entrance area for smaller bags. Unfortunately, we cannot store larger items of luggage such as suitcases.
  • HOW WARM IS THE VENUE?
    The exhibition rooms are maintained at a low temperature, so outdoor clothing is suitable attire for visitors. When visiting the museum, we suggest you wear comfortable clothes and flat shoes.
  • DRESSCODE?
    If you come dressed completely in black, and say the code word: BLACK IS BEAUTIFUL, you will receive a small gift at the entrance ;-)
  • CAN I BRING ANIMALS TO THE EXHIBITION?
    Please leave your dogs, cats, guinea pigs, goldfish and other pets at home. Animals are strictly forbidden on site.
  • CAN I TAKE MY LUGGAGE THROUGH THE EXHIBITION?
    For reasons of safety and space, it is not permitted to bring large objects such as suitcases or prams into the exhibition area. Prams can be left in the bicycle racks. Smaller bags can be left in the lockers in the entrance area. It is important to note that any object that, in the opinion of the attendant, could be considered dangerous to other visitors will not be permitted in the exhibition area.
  • IS THERE A LOST-PROPERTY OFFICE?
    If you have lost or found an item of property, please contact our service staff, preferably directly at the entrance, and our DARK MATTER team will be happy to help you. Please do not leave any bags or objects lying around, as they could constitute a tripping hazard.

GARDEROBE

B-GARBEROBE
  • TICKET PRICE
    The regular ONLINE ticket costs: 18.00 EUR - Wednesday, Thursday & Friday 20.00 EUR - Saturday, Sunday & Holidays Thursday is pupil and student day. An ONLINE ticket for students costs 14.00 EUR (only available on Thursdays). The number of tickets that are available each day is currently limited. One valid ticket is required per person. Younger children must be accompanied by an adult. Please check our ticket shop. Please book tickets ONLINE. Tickets on site will only be sold in exceptional cases. The price is 22.00 EUR and availability cannot be guaranteed.
  • FOR HOW LONG IS MY TICKET VALID?
    We have put a lot of thought and planning into this so that you can enjoy your stay in peace and not have too many people on the premises at once. To avoid long waiting times at the entrance, the day at DARK MATTER is divided into timeslots. The tour through the rooms with 7 installations takes about 1-2 hours. Re-entry is not possible.
  • WHEN SHOULD I ARRIVE ON SITE?
    Owing to safety and hygiene regulations, we kindly ask you to arrive 10 minutes before your booked slot.
  • WHAT HAPPENS IF I ARRIVE TOO LATE?
    Late entry after your booked slot is not possible. In this case, your ticket will be invalidated. We cannot offer a refund or rebooking. This also applies if you do not come at all on the day for which you have purchased a ticket.
  • CAN MORE THAN ONE PERSON ENTER WITH MY TICKET?
    Each visitor needs to bring their own ticket. In this way, we can ensure that your experience is not disrupted by too many people being on-site at any one time, and that safety regulations may be observed without difficulty.
  • CAN I TRANSFER MY TICKET TO SOMEONE ELSE?
    Yes. The tickets are not personalized.
  • CAN I BUY MULTIPLE TICKETS?
    You can choose the amount of tickets you would like to buy per slot in the ticket portal. Apart from the current Corona regulations, there are no restrictions on the number of tickets in the booking process. Important: If only "1" is displayed in your booking, this is the last available ticket for this time slot.
  • CAN I CHANGE THE ENTRY DATE OF MY TICKET?
    Tickets are issued by an automatic system and cannot be exchanged for technical reasons.
  • DO I NEED TO PRINT OUT MY TICKET?
    We ask all visitors to save the resources of our environment and to avoid using paper print-outs. You can gain entry by showing the ticket on your mobile.
  • WHAT COUNTS AS PROOF OF ELIGIBILITY FOR A STUDENT TICKET?
    Thursday is pupil and student day. Student tickets are only offered to this group of visitors. - A school or university ID card that is properly dated and confirms that one is pursuing a full-time course of study - A current dated letter on university or school letterhead with an official stamp confirming full-time student status - For international students - Certified translations of the above documents or ISIC card.
  • IS MY TICKET VALID FOR ALL AREAS OF THE EXHIBITION?
    Your ticket gives access to all exhibition halls on site.
  • ALL TICKETS FOR A PARTICULAR DATE ARE SOLD OUT ONLINE. IS THERE ANY OTHER WAY TO BUY ONE?
    If a time slot is no longer available via the ticket system, we have reached the maximum capacity for the respective period.
  • CAN I RETURN MY TICKET AND GET A REFUND?
    Unfortunately, we cannot refund or return online tickets. However, under certain circumstances, your ticket may be transferred to another person. Please contact our customer service directly at tickets@darkmatter.berlin.
  • CAN I RESERVE A TICKET AND PICK IT UP AT THE ENTRANCE? IS THERE A GUEST LIST?
    Your ticket must be booked in advance and you must bring it with you to the exhibition. Unfortunately, we are not able to make reservations or keep a guest list. Anyone who has forgotten their ticket will not be allowed onto the exhibition site.
  • WHEN CAN I VISIT DARK MATTER?
    The exhibition is open on Wednesdays and Thursdays from 2pm to 10pm; Fridays from noon to 11pm; Saturdays from 11am to 11pm; and Sundays from 11am to 10pm. Last admission is 45 minutes before closing time. Tickets are booked for one specific time slot. If you leave the last exhibition hall, you are not allowed back in.
  • ARE THERE LOCKERS?
    There is limited locker availability in the entrance area for smaller bags. Unfortunately, we cannot store larger items of luggage such as suitcases.
  • HOW WARM IS THE VENUE?
    The exhibition rooms are maintained at a low temperature, so outdoor clothing is suitable attire for visitors. When visiting the museum, we suggest you wear comfortable clothes and flat shoes.
  • DRESSCODE?
    If you come dressed completely in black, and say the code word: BLACK IS BEAUTIFUL, you will receive a small gift at the entrance ;-)
  • CAN I BRING ANIMALS TO THE EXHIBITION?
    Please leave your dogs, cats, guinea pigs, goldfish and other pets at home. Animals are strictly forbidden on site.
  • CAN I TAKE MY LUGGAGE THROUGH THE EXHIBITION?
    For reasons of safety and space, it is not permitted to bring large objects such as suitcases or prams into the exhibition area. Prams can be left in the bicycle racks. Smaller bags can be left in the lockers in the entrance area. It is important to note that any object that, in the opinion of the attendant, could be considered dangerous to other visitors will not be permitted in the exhibition area.
  • IS THERE A LOST-PROPERTY OFFICE?
    If you have lost or found an item of property, please contact our service staff, preferably directly at the entrance, and our DARK MATTER team will be happy to help you. Please do not leave any bags or objects lying around, as they could constitute a tripping hazard.

FOTOS

B-FOTOS
  • TICKET PRICE
    The regular ONLINE ticket costs: 18.00 EUR - Wednesday, Thursday & Friday 20.00 EUR - Saturday, Sunday & Holidays Thursday is pupil and student day. An ONLINE ticket for students costs 14.00 EUR (only available on Thursdays). The number of tickets that are available each day is currently limited. One valid ticket is required per person. Younger children must be accompanied by an adult. Please check our ticket shop. Please book tickets ONLINE. Tickets on site will only be sold in exceptional cases. The price is 22.00 EUR and availability cannot be guaranteed.
  • FOR HOW LONG IS MY TICKET VALID?
    We have put a lot of thought and planning into this so that you can enjoy your stay in peace and not have too many people on the premises at once. To avoid long waiting times at the entrance, the day at DARK MATTER is divided into timeslots. The tour through the rooms with 7 installations takes about 1-2 hours. Re-entry is not possible.
  • WHEN SHOULD I ARRIVE ON SITE?
    Owing to safety and hygiene regulations, we kindly ask you to arrive 10 minutes before your booked slot.
  • WHAT HAPPENS IF I ARRIVE TOO LATE?
    Late entry after your booked slot is not possible. In this case, your ticket will be invalidated. We cannot offer a refund or rebooking. This also applies if you do not come at all on the day for which you have purchased a ticket.
  • CAN MORE THAN ONE PERSON ENTER WITH MY TICKET?
    Each visitor needs to bring their own ticket. In this way, we can ensure that your experience is not disrupted by too many people being on-site at any one time, and that safety regulations may be observed without difficulty.
  • CAN I TRANSFER MY TICKET TO SOMEONE ELSE?
    Yes. The tickets are not personalized.
  • CAN I BUY MULTIPLE TICKETS?
    You can choose the amount of tickets you would like to buy per slot in the ticket portal. Apart from the current Corona regulations, there are no restrictions on the number of tickets in the booking process. Important: If only "1" is displayed in your booking, this is the last available ticket for this time slot.
  • CAN I CHANGE THE ENTRY DATE OF MY TICKET?
    Tickets are issued by an automatic system and cannot be exchanged for technical reasons.
  • DO I NEED TO PRINT OUT MY TICKET?
    We ask all visitors to save the resources of our environment and to avoid using paper print-outs. You can gain entry by showing the ticket on your mobile.
  • WHAT COUNTS AS PROOF OF ELIGIBILITY FOR A STUDENT TICKET?
    Thursday is pupil and student day. Student tickets are only offered to this group of visitors. - A school or university ID card that is properly dated and confirms that one is pursuing a full-time course of study - A current dated letter on university or school letterhead with an official stamp confirming full-time student status - For international students - Certified translations of the above documents or ISIC card.
  • IS MY TICKET VALID FOR ALL AREAS OF THE EXHIBITION?
    Your ticket gives access to all exhibition halls on site.
  • ALL TICKETS FOR A PARTICULAR DATE ARE SOLD OUT ONLINE. IS THERE ANY OTHER WAY TO BUY ONE?
    If a time slot is no longer available via the ticket system, we have reached the maximum capacity for the respective period.
  • CAN I RETURN MY TICKET AND GET A REFUND?
    Unfortunately, we cannot refund or return online tickets. However, under certain circumstances, your ticket may be transferred to another person. Please contact our customer service directly at tickets@darkmatter.berlin.
  • CAN I RESERVE A TICKET AND PICK IT UP AT THE ENTRANCE? IS THERE A GUEST LIST?
    Your ticket must be booked in advance and you must bring it with you to the exhibition. Unfortunately, we are not able to make reservations or keep a guest list. Anyone who has forgotten their ticket will not be allowed onto the exhibition site.
  • WHEN CAN I VISIT DARK MATTER?
    The exhibition is open on Wednesdays and Thursdays from 2pm to 10pm; Fridays from noon to 11pm; Saturdays from 11am to 11pm; and Sundays from 11am to 10pm. Last admission is 45 minutes before closing time. Tickets are booked for one specific time slot. If you leave the last exhibition hall, you are not allowed back in.
  • ARE THERE LOCKERS?
    There is limited locker availability in the entrance area for smaller bags. Unfortunately, we cannot store larger items of luggage such as suitcases.
  • HOW WARM IS THE VENUE?
    The exhibition rooms are maintained at a low temperature, so outdoor clothing is suitable attire for visitors. When visiting the museum, we suggest you wear comfortable clothes and flat shoes.
  • DRESSCODE?
    If you come dressed completely in black, and say the code word: BLACK IS BEAUTIFUL, you will receive a small gift at the entrance ;-)
  • CAN I BRING ANIMALS TO THE EXHIBITION?
    Please leave your dogs, cats, guinea pigs, goldfish and other pets at home. Animals are strictly forbidden on site.
  • CAN I TAKE MY LUGGAGE THROUGH THE EXHIBITION?
    For reasons of safety and space, it is not permitted to bring large objects such as suitcases or prams into the exhibition area. Prams can be left in the bicycle racks. Smaller bags can be left in the lockers in the entrance area. It is important to note that any object that, in the opinion of the attendant, could be considered dangerous to other visitors will not be permitted in the exhibition area.
  • IS THERE A LOST-PROPERTY OFFICE?
    If you have lost or found an item of property, please contact our service staff, preferably directly at the entrance, and our DARK MATTER team will be happy to help you. Please do not leave any bags or objects lying around, as they could constitute a tripping hazard.

INSTALLATIONEN

B-INSTALLATIONEN
B-2G-REGEL
  • TICKET PRICE
    The regular ONLINE ticket costs: 18.00 EUR - Wednesday, Thursday & Friday 20.00 EUR - Saturday, Sunday & Holidays Thursday is pupil and student day. An ONLINE ticket for students costs 14.00 EUR (only available on Thursdays). The number of tickets that are available each day is currently limited. One valid ticket is required per person. Younger children must be accompanied by an adult. Please check our ticket shop. Please book tickets ONLINE. Tickets on site will only be sold in exceptional cases. The price is 22.00 EUR and availability cannot be guaranteed.
  • FOR HOW LONG IS MY TICKET VALID?
    We have put a lot of thought and planning into this so that you can enjoy your stay in peace and not have too many people on the premises at once. To avoid long waiting times at the entrance, the day at DARK MATTER is divided into timeslots. The tour through the rooms with 7 installations takes about 1-2 hours. Re-entry is not possible.
  • WHEN SHOULD I ARRIVE ON SITE?
    Owing to safety and hygiene regulations, we kindly ask you to arrive 10 minutes before your booked slot.
  • WHAT HAPPENS IF I ARRIVE TOO LATE?
    Late entry after your booked slot is not possible. In this case, your ticket will be invalidated. We cannot offer a refund or rebooking. This also applies if you do not come at all on the day for which you have purchased a ticket.
  • CAN MORE THAN ONE PERSON ENTER WITH MY TICKET?
    Each visitor needs to bring their own ticket. In this way, we can ensure that your experience is not disrupted by too many people being on-site at any one time, and that safety regulations may be observed without difficulty.
  • CAN I TRANSFER MY TICKET TO SOMEONE ELSE?
    Yes. The tickets are not personalized.
  • CAN I BUY MULTIPLE TICKETS?
    You can choose the amount of tickets you would like to buy per slot in the ticket portal. Apart from the current Corona regulations, there are no restrictions on the number of tickets in the booking process. Important: If only "1" is displayed in your booking, this is the last available ticket for this time slot.
  • CAN I CHANGE THE ENTRY DATE OF MY TICKET?
    Tickets are issued by an automatic system and cannot be exchanged for technical reasons.
  • DO I NEED TO PRINT OUT MY TICKET?
    We ask all visitors to save the resources of our environment and to avoid using paper print-outs. You can gain entry by showing the ticket on your mobile.
  • WHAT COUNTS AS PROOF OF ELIGIBILITY FOR A STUDENT TICKET?
    Thursday is pupil and student day. Student tickets are only offered to this group of visitors. - A school or university ID card that is properly dated and confirms that one is pursuing a full-time course of study - A current dated letter on university or school letterhead with an official stamp confirming full-time student status - For international students - Certified translations of the above documents or ISIC card.
  • IS MY TICKET VALID FOR ALL AREAS OF THE EXHIBITION?
    Your ticket gives access to all exhibition halls on site.
  • ALL TICKETS FOR A PARTICULAR DATE ARE SOLD OUT ONLINE. IS THERE ANY OTHER WAY TO BUY ONE?
    If a time slot is no longer available via the ticket system, we have reached the maximum capacity for the respective period.
  • CAN I RETURN MY TICKET AND GET A REFUND?
    Unfortunately, we cannot refund or return online tickets. However, under certain circumstances, your ticket may be transferred to another person. Please contact our customer service directly at tickets@darkmatter.berlin.
  • CAN I RESERVE A TICKET AND PICK IT UP AT THE ENTRANCE? IS THERE A GUEST LIST?
    Your ticket must be booked in advance and you must bring it with you to the exhibition. Unfortunately, we are not able to make reservations or keep a guest list. Anyone who has forgotten their ticket will not be allowed onto the exhibition site.
  • WHEN CAN I VISIT DARK MATTER?
    The exhibition is open on Wednesdays and Thursdays from 2pm to 10pm; Fridays from noon to 11pm; Saturdays from 11am to 11pm; and Sundays from 11am to 10pm. Last admission is 45 minutes before closing time. Tickets are booked for one specific time slot. If you leave the last exhibition hall, you are not allowed back in.
  • ARE THERE LOCKERS?
    There is limited locker availability in the entrance area for smaller bags. Unfortunately, we cannot store larger items of luggage such as suitcases.
  • HOW WARM IS THE VENUE?
    The exhibition rooms are maintained at a low temperature, so outdoor clothing is suitable attire for visitors. When visiting the museum, we suggest you wear comfortable clothes and flat shoes.
  • DRESSCODE?
    If you come dressed completely in black, and say the code word: BLACK IS BEAUTIFUL, you will receive a small gift at the entrance ;-)
  • CAN I BRING ANIMALS TO THE EXHIBITION?
    Please leave your dogs, cats, guinea pigs, goldfish and other pets at home. Animals are strictly forbidden on site.
  • CAN I TAKE MY LUGGAGE THROUGH THE EXHIBITION?
    For reasons of safety and space, it is not permitted to bring large objects such as suitcases or prams into the exhibition area. Prams can be left in the bicycle racks. Smaller bags can be left in the lockers in the entrance area. It is important to note that any object that, in the opinion of the attendant, could be considered dangerous to other visitors will not be permitted in the exhibition area.
  • IS THERE A LOST-PROPERTY OFFICE?
    If you have lost or found an item of property, please contact our service staff, preferably directly at the entrance, and our DARK MATTER team will be happy to help you. Please do not leave any bags or objects lying around, as they could constitute a tripping hazard.

GESUNDHEITSWARNHINWEIS

B-GESUNDHEIT
  • TICKET PRICE
    The regular ONLINE ticket costs: 18.00 EUR - Wednesday, Thursday & Friday 20.00 EUR - Saturday, Sunday & Holidays Thursday is pupil and student day. An ONLINE ticket for students costs 14.00 EUR (only available on Thursdays). The number of tickets that are available each day is currently limited. One valid ticket is required per person. Younger children must be accompanied by an adult. Please check our ticket shop. Please book tickets ONLINE. Tickets on site will only be sold in exceptional cases. The price is 22.00 EUR and availability cannot be guaranteed.
  • FOR HOW LONG IS MY TICKET VALID?
    We have put a lot of thought and planning into this so that you can enjoy your stay in peace and not have too many people on the premises at once. To avoid long waiting times at the entrance, the day at DARK MATTER is divided into timeslots. The tour through the rooms with 7 installations takes about 1-2 hours. Re-entry is not possible.
  • WHEN SHOULD I ARRIVE ON SITE?
    Owing to safety and hygiene regulations, we kindly ask you to arrive 10 minutes before your booked slot.
  • WHAT HAPPENS IF I ARRIVE TOO LATE?
    Late entry after your booked slot is not possible. In this case, your ticket will be invalidated. We cannot offer a refund or rebooking. This also applies if you do not come at all on the day for which you have purchased a ticket.
  • CAN MORE THAN ONE PERSON ENTER WITH MY TICKET?
    Each visitor needs to bring their own ticket. In this way, we can ensure that your experience is not disrupted by too many people being on-site at any one time, and that safety regulations may be observed without difficulty.
  • CAN I TRANSFER MY TICKET TO SOMEONE ELSE?
    Yes. The tickets are not personalized.
  • CAN I BUY MULTIPLE TICKETS?
    You can choose the amount of tickets you would like to buy per slot in the ticket portal. Apart from the current Corona regulations, there are no restrictions on the number of tickets in the booking process. Important: If only "1" is displayed in your booking, this is the last available ticket for this time slot.
  • CAN I CHANGE THE ENTRY DATE OF MY TICKET?
    Tickets are issued by an automatic system and cannot be exchanged for technical reasons.
  • DO I NEED TO PRINT OUT MY TICKET?
    We ask all visitors to save the resources of our environment and to avoid using paper print-outs. You can gain entry by showing the ticket on your mobile.
  • WHAT COUNTS AS PROOF OF ELIGIBILITY FOR A STUDENT TICKET?
    Thursday is pupil and student day. Student tickets are only offered to this group of visitors. - A school or university ID card that is properly dated and confirms that one is pursuing a full-time course of study - A current dated letter on university or school letterhead with an official stamp confirming full-time student status - For international students - Certified translations of the above documents or ISIC card.
  • IS MY TICKET VALID FOR ALL AREAS OF THE EXHIBITION?
    Your ticket gives access to all exhibition halls on site.
  • ALL TICKETS FOR A PARTICULAR DATE ARE SOLD OUT ONLINE. IS THERE ANY OTHER WAY TO BUY ONE?
    If a time slot is no longer available via the ticket system, we have reached the maximum capacity for the respective period.
  • CAN I RETURN MY TICKET AND GET A REFUND?
    Unfortunately, we cannot refund or return online tickets. However, under certain circumstances, your ticket may be transferred to another person. Please contact our customer service directly at tickets@darkmatter.berlin.
  • CAN I RESERVE A TICKET AND PICK IT UP AT THE ENTRANCE? IS THERE A GUEST LIST?
    Your ticket must be booked in advance and you must bring it with you to the exhibition. Unfortunately, we are not able to make reservations or keep a guest list. Anyone who has forgotten their ticket will not be allowed onto the exhibition site.
  • WHEN CAN I VISIT DARK MATTER?
    The exhibition is open on Wednesdays and Thursdays from 2pm to 10pm; Fridays from noon to 11pm; Saturdays from 11am to 11pm; and Sundays from 11am to 10pm. Last admission is 45 minutes before closing time. Tickets are booked for one specific time slot. If you leave the last exhibition hall, you are not allowed back in.
  • ARE THERE LOCKERS?
    There is limited locker availability in the entrance area for smaller bags. Unfortunately, we cannot store larger items of luggage such as suitcases.
  • HOW WARM IS THE VENUE?
    The exhibition rooms are maintained at a low temperature, so outdoor clothing is suitable attire for visitors. When visiting the museum, we suggest you wear comfortable clothes and flat shoes.
  • DRESSCODE?
    If you come dressed completely in black, and say the code word: BLACK IS BEAUTIFUL, you will receive a small gift at the entrance ;-)
  • CAN I BRING ANIMALS TO THE EXHIBITION?
    Please leave your dogs, cats, guinea pigs, goldfish and other pets at home. Animals are strictly forbidden on site.
  • CAN I TAKE MY LUGGAGE THROUGH THE EXHIBITION?
    For reasons of safety and space, it is not permitted to bring large objects such as suitcases or prams into the exhibition area. Prams can be left in the bicycle racks. Smaller bags can be left in the lockers in the entrance area. It is important to note that any object that, in the opinion of the attendant, could be considered dangerous to other visitors will not be permitted in the exhibition area.
  • IS THERE A LOST-PROPERTY OFFICE?
    If you have lost or found an item of property, please contact our service staff, preferably directly at the entrance, and our DARK MATTER team will be happy to help you. Please do not leave any bags or objects lying around, as they could constitute a tripping hazard.

BARRIEREFREIHEIT

B-BARRIEREFREIER ZUGANG
  • TICKET PRICE
    The regular ONLINE ticket costs: 18.00 EUR - Wednesday, Thursday & Friday 20.00 EUR - Saturday, Sunday & Holidays Thursday is pupil and student day. An ONLINE ticket for students costs 14.00 EUR (only available on Thursdays). The number of tickets that are available each day is currently limited. One valid ticket is required per person. Younger children must be accompanied by an adult. Please check our ticket shop. Please book tickets ONLINE. Tickets on site will only be sold in exceptional cases. The price is 22.00 EUR and availability cannot be guaranteed.
  • FOR HOW LONG IS MY TICKET VALID?
    We have put a lot of thought and planning into this so that you can enjoy your stay in peace and not have too many people on the premises at once. To avoid long waiting times at the entrance, the day at DARK MATTER is divided into timeslots. The tour through the rooms with 7 installations takes about 1-2 hours. Re-entry is not possible.
  • WHEN SHOULD I ARRIVE ON SITE?
    Owing to safety and hygiene regulations, we kindly ask you to arrive 10 minutes before your booked slot.
  • WHAT HAPPENS IF I ARRIVE TOO LATE?
    Late entry after your booked slot is not possible. In this case, your ticket will be invalidated. We cannot offer a refund or rebooking. This also applies if you do not come at all on the day for which you have purchased a ticket.
  • CAN MORE THAN ONE PERSON ENTER WITH MY TICKET?
    Each visitor needs to bring their own ticket. In this way, we can ensure that your experience is not disrupted by too many people being on-site at any one time, and that safety regulations may be observed without difficulty.
  • CAN I TRANSFER MY TICKET TO SOMEONE ELSE?
    Yes. The tickets are not personalized.
  • CAN I BUY MULTIPLE TICKETS?
    You can choose the amount of tickets you would like to buy per slot in the ticket portal. Apart from the current Corona regulations, there are no restrictions on the number of tickets in the booking process. Important: If only "1" is displayed in your booking, this is the last available ticket for this time slot.
  • CAN I CHANGE THE ENTRY DATE OF MY TICKET?
    Tickets are issued by an automatic system and cannot be exchanged for technical reasons.
  • DO I NEED TO PRINT OUT MY TICKET?
    We ask all visitors to save the resources of our environment and to avoid using paper print-outs. You can gain entry by showing the ticket on your mobile.
  • WHAT COUNTS AS PROOF OF ELIGIBILITY FOR A STUDENT TICKET?
    Thursday is pupil and student day. Student tickets are only offered to this group of visitors. - A school or university ID card that is properly dated and confirms that one is pursuing a full-time course of study - A current dated letter on university or school letterhead with an official stamp confirming full-time student status - For international students - Certified translations of the above documents or ISIC card.
  • IS MY TICKET VALID FOR ALL AREAS OF THE EXHIBITION?
    Your ticket gives access to all exhibition halls on site.
  • ALL TICKETS FOR A PARTICULAR DATE ARE SOLD OUT ONLINE. IS THERE ANY OTHER WAY TO BUY ONE?
    If a time slot is no longer available via the ticket system, we have reached the maximum capacity for the respective period.
  • CAN I RETURN MY TICKET AND GET A REFUND?
    Unfortunately, we cannot refund or return online tickets. However, under certain circumstances, your ticket may be transferred to another person. Please contact our customer service directly at tickets@darkmatter.berlin.
  • CAN I RESERVE A TICKET AND PICK IT UP AT THE ENTRANCE? IS THERE A GUEST LIST?
    Your ticket must be booked in advance and you must bring it with you to the exhibition. Unfortunately, we are not able to make reservations or keep a guest list. Anyone who has forgotten their ticket will not be allowed onto the exhibition site.
  • WHEN CAN I VISIT DARK MATTER?
    The exhibition is open on Wednesdays and Thursdays from 2pm to 10pm; Fridays from noon to 11pm; Saturdays from 11am to 11pm; and Sundays from 11am to 10pm. Last admission is 45 minutes before closing time. Tickets are booked for one specific time slot. If you leave the last exhibition hall, you are not allowed back in.
  • ARE THERE LOCKERS?
    There is limited locker availability in the entrance area for smaller bags. Unfortunately, we cannot store larger items of luggage such as suitcases.
  • HOW WARM IS THE VENUE?
    The exhibition rooms are maintained at a low temperature, so outdoor clothing is suitable attire for visitors. When visiting the museum, we suggest you wear comfortable clothes and flat shoes.
  • DRESSCODE?
    If you come dressed completely in black, and say the code word: BLACK IS BEAUTIFUL, you will receive a small gift at the entrance ;-)
  • CAN I BRING ANIMALS TO THE EXHIBITION?
    Please leave your dogs, cats, guinea pigs, goldfish and other pets at home. Animals are strictly forbidden on site.
  • CAN I TAKE MY LUGGAGE THROUGH THE EXHIBITION?
    For reasons of safety and space, it is not permitted to bring large objects such as suitcases or prams into the exhibition area. Prams can be left in the bicycle racks. Smaller bags can be left in the lockers in the entrance area. It is important to note that any object that, in the opinion of the attendant, could be considered dangerous to other visitors will not be permitted in the exhibition area.
  • IS THERE A LOST-PROPERTY OFFICE?
    If you have lost or found an item of property, please contact our service staff, preferably directly at the entrance, and our DARK MATTER team will be happy to help you. Please do not leave any bags or objects lying around, as they could constitute a tripping hazard.

PRESSE

B-PRESSE
  • TICKET PRICE
    The regular ONLINE ticket costs: 18.00 EUR - Wednesday, Thursday & Friday 20.00 EUR - Saturday, Sunday & Holidays Thursday is pupil and student day. An ONLINE ticket for students costs 14.00 EUR (only available on Thursdays). The number of tickets that are available each day is currently limited. One valid ticket is required per person. Younger children must be accompanied by an adult. Please check our ticket shop. Please book tickets ONLINE. Tickets on site will only be sold in exceptional cases. The price is 22.00 EUR and availability cannot be guaranteed.
  • FOR HOW LONG IS MY TICKET VALID?
    We have put a lot of thought and planning into this so that you can enjoy your stay in peace and not have too many people on the premises at once. To avoid long waiting times at the entrance, the day at DARK MATTER is divided into timeslots. The tour through the rooms with 7 installations takes about 1-2 hours. Re-entry is not possible.
  • WHEN SHOULD I ARRIVE ON SITE?
    Owing to safety and hygiene regulations, we kindly ask you to arrive 10 minutes before your booked slot.
  • WHAT HAPPENS IF I ARRIVE TOO LATE?
    Late entry after your booked slot is not possible. In this case, your ticket will be invalidated. We cannot offer a refund or rebooking. This also applies if you do not come at all on the day for which you have purchased a ticket.
  • CAN MORE THAN ONE PERSON ENTER WITH MY TICKET?
    Each visitor needs to bring their own ticket. In this way, we can ensure that your experience is not disrupted by too many people being on-site at any one time, and that safety regulations may be observed without difficulty.
  • CAN I TRANSFER MY TICKET TO SOMEONE ELSE?
    Yes. The tickets are not personalized.
  • CAN I BUY MULTIPLE TICKETS?
    You can choose the amount of tickets you would like to buy per slot in the ticket portal. Apart from the current Corona regulations, there are no restrictions on the number of tickets in the booking process. Important: If only "1" is displayed in your booking, this is the last available ticket for this time slot.
  • CAN I CHANGE THE ENTRY DATE OF MY TICKET?
    Tickets are issued by an automatic system and cannot be exchanged for technical reasons.
  • DO I NEED TO PRINT OUT MY TICKET?
    We ask all visitors to save the resources of our environment and to avoid using paper print-outs. You can gain entry by showing the ticket on your mobile.
  • WHAT COUNTS AS PROOF OF ELIGIBILITY FOR A STUDENT TICKET?
    Thursday is pupil and student day. Student tickets are only offered to this group of visitors. - A school or university ID card that is properly dated and confirms that one is pursuing a full-time course of study - A current dated letter on university or school letterhead with an official stamp confirming full-time student status - For international students - Certified translations of the above documents or ISIC card.
  • IS MY TICKET VALID FOR ALL AREAS OF THE EXHIBITION?
    Your ticket gives access to all exhibition halls on site.
  • ALL TICKETS FOR A PARTICULAR DATE ARE SOLD OUT ONLINE. IS THERE ANY OTHER WAY TO BUY ONE?
    If a time slot is no longer available via the ticket system, we have reached the maximum capacity for the respective period.
  • CAN I RETURN MY TICKET AND GET A REFUND?
    Unfortunately, we cannot refund or return online tickets. However, under certain circumstances, your ticket may be transferred to another person. Please contact our customer service directly at tickets@darkmatter.berlin.
  • CAN I RESERVE A TICKET AND PICK IT UP AT THE ENTRANCE? IS THERE A GUEST LIST?
    Your ticket must be booked in advance and you must bring it with you to the exhibition. Unfortunately, we are not able to make reservations or keep a guest list. Anyone who has forgotten their ticket will not be allowed onto the exhibition site.
  • WHEN CAN I VISIT DARK MATTER?
    The exhibition is open on Wednesdays and Thursdays from 2pm to 10pm; Fridays from noon to 11pm; Saturdays from 11am to 11pm; and Sundays from 11am to 10pm. Last admission is 45 minutes before closing time. Tickets are booked for one specific time slot. If you leave the last exhibition hall, you are not allowed back in.
  • ARE THERE LOCKERS?
    There is limited locker availability in the entrance area for smaller bags. Unfortunately, we cannot store larger items of luggage such as suitcases.
  • HOW WARM IS THE VENUE?
    The exhibition rooms are maintained at a low temperature, so outdoor clothing is suitable attire for visitors. When visiting the museum, we suggest you wear comfortable clothes and flat shoes.
  • DRESSCODE?
    If you come dressed completely in black, and say the code word: BLACK IS BEAUTIFUL, you will receive a small gift at the entrance ;-)
  • CAN I BRING ANIMALS TO THE EXHIBITION?
    Please leave your dogs, cats, guinea pigs, goldfish and other pets at home. Animals are strictly forbidden on site.
  • CAN I TAKE MY LUGGAGE THROUGH THE EXHIBITION?
    For reasons of safety and space, it is not permitted to bring large objects such as suitcases or prams into the exhibition area. Prams can be left in the bicycle racks. Smaller bags can be left in the lockers in the entrance area. It is important to note that any object that, in the opinion of the attendant, could be considered dangerous to other visitors will not be permitted in the exhibition area.
  • IS THERE A LOST-PROPERTY OFFICE?
    If you have lost or found an item of property, please contact our service staff, preferably directly at the entrance, and our DARK MATTER team will be happy to help you. Please do not leave any bags or objects lying around, as they could constitute a tripping hazard.

DATENSCHUTZ

B-DATENSCHUTZ
  • TICKET PRICE
    The regular ONLINE ticket costs: 18.00 EUR - Wednesday, Thursday & Friday 20.00 EUR - Saturday, Sunday & Holidays Thursday is pupil and student day. An ONLINE ticket for students costs 14.00 EUR (only available on Thursdays). The number of tickets that are available each day is currently limited. One valid ticket is required per person. Younger children must be accompanied by an adult. Please check our ticket shop. Please book tickets ONLINE. Tickets on site will only be sold in exceptional cases. The price is 22.00 EUR and availability cannot be guaranteed.
  • FOR HOW LONG IS MY TICKET VALID?
    We have put a lot of thought and planning into this so that you can enjoy your stay in peace and not have too many people on the premises at once. To avoid long waiting times at the entrance, the day at DARK MATTER is divided into timeslots. The tour through the rooms with 7 installations takes about 1-2 hours. Re-entry is not possible.
  • WHEN SHOULD I ARRIVE ON SITE?
    Owing to safety and hygiene regulations, we kindly ask you to arrive 10 minutes before your booked slot.
  • WHAT HAPPENS IF I ARRIVE TOO LATE?
    Late entry after your booked slot is not possible. In this case, your ticket will be invalidated. We cannot offer a refund or rebooking. This also applies if you do not come at all on the day for which you have purchased a ticket.
  • CAN MORE THAN ONE PERSON ENTER WITH MY TICKET?
    Each visitor needs to bring their own ticket. In this way, we can ensure that your experience is not disrupted by too many people being on-site at any one time, and that safety regulations may be observed without difficulty.
  • CAN I TRANSFER MY TICKET TO SOMEONE ELSE?
    Yes. The tickets are not personalized.
  • CAN I BUY MULTIPLE TICKETS?
    You can choose the amount of tickets you would like to buy per slot in the ticket portal. Apart from the current Corona regulations, there are no restrictions on the number of tickets in the booking process. Important: If only "1" is displayed in your booking, this is the last available ticket for this time slot.
  • CAN I CHANGE THE ENTRY DATE OF MY TICKET?
    Tickets are issued by an automatic system and cannot be exchanged for technical reasons.
  • DO I NEED TO PRINT OUT MY TICKET?
    We ask all visitors to save the resources of our environment and to avoid using paper print-outs. You can gain entry by showing the ticket on your mobile.
  • WHAT COUNTS AS PROOF OF ELIGIBILITY FOR A STUDENT TICKET?
    Thursday is pupil and student day. Student tickets are only offered to this group of visitors. - A school or university ID card that is properly dated and confirms that one is pursuing a full-time course of study - A current dated letter on university or school letterhead with an official stamp confirming full-time student status - For international students - Certified translations of the above documents or ISIC card.
  • IS MY TICKET VALID FOR ALL AREAS OF THE EXHIBITION?
    Your ticket gives access to all exhibition halls on site.
  • ALL TICKETS FOR A PARTICULAR DATE ARE SOLD OUT ONLINE. IS THERE ANY OTHER WAY TO BUY ONE?
    If a time slot is no longer available via the ticket system, we have reached the maximum capacity for the respective period.
  • CAN I RETURN MY TICKET AND GET A REFUND?
    Unfortunately, we cannot refund or return online tickets. However, under certain circumstances, your ticket may be transferred to another person. Please contact our customer service directly at tickets@darkmatter.berlin.
  • CAN I RESERVE A TICKET AND PICK IT UP AT THE ENTRANCE? IS THERE A GUEST LIST?
    Your ticket must be booked in advance and you must bring it with you to the exhibition. Unfortunately, we are not able to make reservations or keep a guest list. Anyone who has forgotten their ticket will not be allowed onto the exhibition site.
  • WHEN CAN I VISIT DARK MATTER?
    The exhibition is open on Wednesdays and Thursdays from 2pm to 10pm; Fridays from noon to 11pm; Saturdays from 11am to 11pm; and Sundays from 11am to 10pm. Last admission is 45 minutes before closing time. Tickets are booked for one specific time slot. If you leave the last exhibition hall, you are not allowed back in.
  • ARE THERE LOCKERS?
    There is limited locker availability in the entrance area for smaller bags. Unfortunately, we cannot store larger items of luggage such as suitcases.
  • HOW WARM IS THE VENUE?
    The exhibition rooms are maintained at a low temperature, so outdoor clothing is suitable attire for visitors. When visiting the museum, we suggest you wear comfortable clothes and flat shoes.
  • DRESSCODE?
    If you come dressed completely in black, and say the code word: BLACK IS BEAUTIFUL, you will receive a small gift at the entrance ;-)
  • CAN I BRING ANIMALS TO THE EXHIBITION?
    Please leave your dogs, cats, guinea pigs, goldfish and other pets at home. Animals are strictly forbidden on site.
  • CAN I TAKE MY LUGGAGE THROUGH THE EXHIBITION?
    For reasons of safety and space, it is not permitted to bring large objects such as suitcases or prams into the exhibition area. Prams can be left in the bicycle racks. Smaller bags can be left in the lockers in the entrance area. It is important to note that any object that, in the opinion of the attendant, could be considered dangerous to other visitors will not be permitted in the exhibition area.
  • IS THERE A LOST-PROPERTY OFFICE?
    If you have lost or found an item of property, please contact our service staff, preferably directly at the entrance, and our DARK MATTER team will be happy to help you. Please do not leave any bags or objects lying around, as they could constitute a tripping hazard.

SONSTIGES

B-SONSTIGES

Für weitere Fragen wende dich gern direkt an unseren Kundendienst unter info@darkmatter.berlin bzw. tickets@darkmatter.berlin.

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